ADS’s customer service approach involves surveying customer feedback and acting on it. We strive to continuously improve the customer experience from start to finish.
The ADS Connects Customer Portal was created as a result of extensive customer feedback and to ultimately make your job easier. Whether it’s requesting a quote, tracking a shipment, or even asking a question—you’ll be able to do it all within one user-friendly platform.
Save time and have greater peace of mind that your requirements are being met in a timely manner.
Our latest enhancement, the Universal Search Feature, makes it easier to find what you’re looking for quickly.
Also based on ADS customer feedback, we’ve sorted upcoming deliveries by shipping location.
No more searching through your email for quote updates. ADS customers can use the customer portal to look at all current open quotes in one easy to reference list view. Download a copy of an individual quote or export the entire list into a spreadsheet so you can easily make changes and estimate the budget impact.
View all of the orders associated with an account. Did someone else place the order on your behalf? No problem. If your account is the Bill To, Sold To, or Ship To, it will be listed.
See updates to the expected ship date. Additionally, when something ships, the tracking is available within 2hrs of receipt. Simply click on the tracking hyper-link to see who signed for the delivery.
All customers have access to their rep during business hours, or an emergency line at 866.845.3012 any other time. We are here when you need us.
Emails, phone calls and texts will be returned within one business day.
Over a quarter of our employees are Veterans. We have first-hand knowledge of the challenges you face and how important it is to be available and responsive when you need us.
Not only is ADS headquartered in a military town, but most of our staff have a military family. Because of that, customer satisfaction feels personal. That’s why we are committed to doing what we say we’re going to do.
We understand you have a choice when deciding where to buy what you need. Our goal is to provide service that is second-to-none—so you don’t think twice about calling us first.
We will only commit when we are 100% confident we can follow through. This means, we'll provide a quote only if we know we can meet your time constraints.
We commit to meeting or exceeding our customers’ delivery requirements.
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