Legendary Customer Service

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WE’VE BEEN THERE

Over a quarter of our employees are Veterans. We have first-hand knowledge of the challenges you face and how important it is to be available and responsive when you need us.


IT’S PERSONAL

Not only is ADS headquartered in a military town, but most of our staff have a military family. Because of that, customer satisfaction feels personal. That’s why we are committed to doing what we say we’re going to do.


YOU HAVE OPTIONS

We understand you have a choice when deciding where to buy what you need. Our goal is to provide service that is second-to-none—so you don’t think twice about calling us first.

We commit with confidence

We will only commit when we are 100% confident we can follow through. This means, we'll provide a quote only if we know we can meet your time constraints.


On-time, on-target delivery

We commit to meeting or exceeding our customers’ delivery requirements.

CONTACT CUSTOMER SERVICE
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Do you have an issue with your order or need to start a return?

ADS is standing by to field any issues that you may have. Fill out the form below and a representative will get back to you within 24 hours.

If you want to check the status of your order, log in to the Customer Portal or use our order tracking tool.

24/7 SUPPORT

All customers have access to their rep during business hours, or an emergency line at 866.845.3012 any other time. We are here when you need us.


24-HOUR RESPONSE TIME

Emails, phone calls and texts will be returned within one business day.


FOR IMMEDIATE ASSISTANCE:
866.845.3012


Contact Customer Service

Web-to-Lead Form




Thank you for your interest in ADS. Unfortunately, we cannot process your request. ADS does not sell to sole proprietors or ship to residential addresses. Please contact Tactical Distributors at 1.866.916.6905 or info@tacticaldistributors.com for further assistance.

























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